Customer Service Award 2018
Hamble Point Yacht Charters (the owners of Seafin) wins the British Marine Leisure Boating Customer Service Award for 2018
Presented at the British Marine Trades Association dinner on Wednesday 10th January, the award recognisesHampshire based Hamble Point Yacht Charters’ excellentlevel of customer service, demonstrated by consistently positive reviews and feedback from customers on many platforms.
The judging panel consisted of representatives from the Leisure Boating division committee who look for evidence of excellent customer service. Rob Clark, chair of Leisure Boating presented the award, describing Hamble Point Yacht Charters as “An amazing company – clearly focussed on customer service which is so important in our industry.”
Karen Potts, owner and managing director of Hamble Point Yacht Charters, which celebrates its 25th year of chartering in 2018, commented “We are thrilled to win the 2018 Customer Service Award. We are a small, family run company and all our team put in 100% in to everything we do. We aim to make the charter experience as enjoyable and stress-free for our customers and boat owners as we can. It is very rewarding that our attention to detail and flexible approach has been appreciated by our customers.”
In addition to being an RYA Training Centre, Hamble Point Yacht Charters offers a fleet of over 20 sailing and motor yachts for charter on the Solent, suitable for day sailing, weekend breaks, holidays, corporate events or special celebrations. All the yachts are privately owned and maintained to an exceptionally high standard, which combined with efficient and friendly communication results in a fantastic sailing experience.
– Hamble Point Yacht Charters was established in 1993, and since then has built an enviable reputation for the quality of care taken in cleaning, servicing and presenting charter yachts and motor boats, benefiting from high repeat customer bookings
– Unlike other charter companies, Hamble Point Yacht Charters’ fleet of yachts are all privately owned, so they are maintained and loved to the highest standard as the owners still regularly enjoy using their yachts.
– Hamble Point Yacht Charters offers Solent bareboat and skippered charter, the full range of practical RYA courses and, for boat owners, a guardianage or yacht management service.
– Hamble Point Yacht Charters was awarded the Trip Advisor Certificate of Excellence in 2017 for consistently excellent reviews